FAQ
Envelope Addressing
See our Excel AddressTemplate for instructions on preparing your address list.
For Hand Calligraphy, allow about one week per 100 addresses.
For script fonts, Maureen can emulate the style to coordinate with your invitation. For computer printing, we usually have the font you chose for your invitation.
Yes, once you place your order we will be happy to help you with your etiquette questions. If we don’t know the answer, then we’ll find it out for you!
Yes, if you provide us an invitation or a color swatch with your envelopes.
Absolutely. We never use your information for anything other than completing your order.
Yes, we will return all items to you, unless you request that we keep a few on hand just in case. If you prefer us not to keep any extras, please let us know.
No, we do not offer these at this time. If you need to find someone to assist you, please let us know and we will check with our favorite stationers for their recommendations.
Invitation Design
No, unfortunately we don’t offer design work on spec. We require a down payment to begin the design process, then you’ll have up to two change requests before we prepare the final design. If you decide that you prefer not to order the design, the deposit will act as your cancellation fee.
Five to ten business days.
General Information
Email us on our Contact page.
We don’t usually sign formal contracts, preferring instead to rely on email correspondence and our invoices to show the details of each job. Whenever a client submits a retainer, we send a confirmation email.
If you prefer a formal contract or letter agreement, we are happy to create one for your project.
If you have ordered hand calligraphy services that require a nonrefundable, nontransferable retainer, the retainer will act as your cancellation fee should you decide to go in another direction.
This happens more often than not! Please email us the additions and bring by the additional envelopes, and we will complete those for you at the same rate we charged your previous order, plus a $15 set up fee. The setup fee applies for each separate batch of envelopes we need to address, even if it’s just one or two.
Visit our Calligraphy Classes page to see when our next classes will be!
Yes, when our schedule allows, we will work with you to provide rush services if needed.